Patient Information

Surgery Opening Hours (some variation between dentists)

Monday:           08.30 - 12.45      14.00 - 19.15

Tuesday:          08.30 - 12.45      14.00 - 17.30

Wednesday:    08.00 - 12.30      13.00 - 16.30

Thursday:        08.30 - 12.45      14.00 - 17.30

Friday:              08.30 - 12.45      14.00 - 17.00

When telephoning the practice (01524 37324) please bear in mind that our lines can be very busy, especially from 08.30 to 09.30 when people phone for emergency appointments, or to cancel appointments.  If your call can wait till after this busy period it would be very helpful.


We try our best to arrange appointment times to suit our clients, offering evening or early morning appointments when appropriate.  Should you need to cancel an appointment please give us as much notice as reasonably possible, preferably 24 hours, so the space can be offered to someone else.

Urgent Appointments:

We set aside space each day for use by our regular patients.  If you have a dental problem, or are in pain, you will normally be seen the same day, especailly if you telephone us in the morning. 

If you have a dental emergency outside our normal working hours please phone 0300 1234 010.  This number is announced on our answerphone message. 

Dental emergencies outside our normal working hours, or on bank holidays, are covered by Fylde Coast Medical Services, by phoning the telephone number given above.   They will be able to arrange an out of hours emergency appointment for you in the Lancaster area.

New Patients:

Where we have capacity, we can add new NHS patients to our waiting list, but it may not be possible to choose which dentist you see.   Regrettably we have had to temporarily close our new patient waiting list (July 2017) due the very high number of people added since March 2017. If you are already on this list we will telephone you to make an appointment once you reach the top but this could be several months, especailly if you were added to the list after June 2017.  Please bear with us and we thank you for your patience.  We will re-open the waiting list as soon as we can.  For enquiries about NHS dental access in the area please phone 0300 1234 010

Disabled Access:

There is wheelchair access to our ground floor surgery and we have ground floor disabled toilet facilities and a second downstairs surgeries has a step up and down into it.   If you need to be treated downstairs or need wheelchair access please mention to this to our reception team when booking your appointment.  


Children are welcomed to the Practice and our children's corner is equipped with books and toys etc.  Parents are encouraged to bring young children with them even beore they are old enough to need  a check up.   This gets the child used to the dental surgery environment and can help to alleviate any anxieties, and young children are always thrilled to be given a sticker after their appointment!

Cosmetic Treatment:

We have comprehensive experience of cosmetic treatment, including dentures, crowns, veneers, bridges, white fillings, tooth whitening etc.  More complex cases, for example dental implants, are referred to a specialist.  For more information please ask you dentist, who will be happy to discuss your wishes.

Orthodontic Treatment:

We can offer orthodontic advice and some routine orthodontic reatment.  Where necessary, we will refer cases to a specialist orthodontist.


We appreciate that many people are apprehensive and even fear visits to the dentist and a very small minority has a genuine phobia.  If this applies to you, please mention this to your dentist. We can reassure you that you will be treated sympathetically.  These apprehensions can usually be overcome with patience and understanding.

Medical Conditions:

Every new patient is asked to complete a confidential and comprehensive medical questionnaire.  It is important to inform your dentist of any changes in your medication or medical condition, or if you are pregnant, or think you might be.

Cross Infection Control and Sterilisation:

We follow strict professional guidelines for cross infection control and can reassure all our patients that every possible measure is taken to eliminate the risk of cross infection and that all our instruments are properly sterilised after each use.  Only single-use needles are used.


All patient records are stored in our computer system and are treated in complete confidence in accordance with the Data Protection Act.  Should the need arise to share any patient information with another party, for example on referral to a specialist, this will only be done with the patient's permission.

Cost of Treatment (NHS)

Al NHS treatment is charged according to the three fixed charge bands: £20.60, £56.30 and £244.30. (these are displayed in reception).  NHS dental treatment is free for the following groups:

  • under 18s (or aged 18 and in full time education
  • people on income support, job seekers allowance, pension credit, NHS tax credit
  • pregnant women and nursing mothers (with a baby under 12 months old)

Any private items of treatment will be quoted separately.

Professional Development

All our dentists and dental care professionals regularly attending training courses to keep them updated on the latest developments and techniques in dentistry.  The practice is committed to training for all members of our team and we also provide training placements for graduate dentists, dental therapists, dental nurse cadets and work experience for students.



Under the terms of our NHS contract we will see and treat patients in accordance with our NHS capacity.  We cannot guarantee to provide routine NHS care if we have no NHS capacity (other than emergency care for our regular patients).   We may decline an appointment in the the following circumstances:

  • to anyone with an outstanding account
  • to anyone who has a history of missing treatment appointments without giving due notice
  • anyone who has not attended the practice in the last 18 months, unless there are "special circumstances"  (in which case we may be able to add them to our waiting list)
  • if we have no NHS capacity (eg our waiting list is closed)
  • aggressive (including verbal) or violent behaviour from a patient

Comments or Complaints:

We always aim to provide high quality and friendly dental care to all our patients but if you are unhappy with any aspect of your experience with us, please do not hesitate to tell us about this and we will do all we can to resolve any problems.  Feedback is always appreciated, whether positive or negative, so your comments or suggestions are welcomed.    Please address any feedback to Anne Wild, Practice Manager. 



NHS Dental Care at the practice is commissioned by:

NHS England Area Team (Lancaster)     Tel 0113 8255 4836

2nd Floor, Preston Business Centre, Watling Street Road, Preston, PR2 8DY






Brock Street Dental Practice
8 Brock Street, Lancaster, Lancs. LA1 1UU
Tel: 01524 37324